Privacy Policy
Last updated: September 11, 2025
This Privacy Policy describes how valrixa ("we", "us", or "our") collects, uses, and shares information about you when you use our website, products, and services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information in several ways when you interact with our Services. The types of information we collect depend on how you use the Services.
1.1 Information You Provide Directly
We collect information you voluntarily provide to us, including but not limited to:
Account and Registration Data: When you create an account or register for our Services, we may collect your name, email address, username, password, and other registration details.
Communications: If you contact us for support or other inquiries, we collect the content of those communications, including your email address and any information you choose to include.
User-Generated Content: Any content, feedback, or information you submit, post, or otherwise transmit through our Services.
1.2 Information Collected Automatically
When you access or use our Services, we automatically collect certain technical and usage information:
Device and Technical Data: We collect information about the device you use to access our Services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
Log Data: Our servers automatically record certain information when you use our Services, including your IP address, browser type and version, referring and exit pages, pages visited, and the date and time of your visit.
Usage Information: We collect information about how you interact with our Services, including features used, actions taken, and time spent on various parts of the Services.
Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. You may control the use of cookies through your browser settings; however, disabling cookies may affect the functionality of the Services.
1.3 Information from Third Parties
We may receive information about you from third-party sources, including analytics providers, advertising partners, and social media platforms, where permitted by applicable law. We may combine this information with data we already hold about you.
2. How We Use Your Information
We use the information we collect for various purposes related to operating and improving our Services:
Providing and Maintaining Services: To create and manage your account, process transactions, deliver the features and functionality you request, and provide customer support.
Personalization: To tailor content, recommendations, and experiences to your preferences and usage patterns.
Communication: To send you service-related notices, updates, security alerts, and administrative messages. Where you have opted in, we may also send promotional communications about features, offers, and updates.
Analytics and Improvement: To understand how users interact with our Services, identify trends, diagnose technical problems, and improve the overall quality and performance of our offerings.
Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities, and to protect the rights, property, and safety of our users and others.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
Business Operations: For internal purposes such as auditing, data analysis, and research to improve our products, services, and communications.
3. Legal Bases for Processing
We process your personal information on the following legal grounds:
Contractual Necessity: Processing required to perform a contract with you or to take steps at your request before entering into a contract, such as providing access to the Services.
Legitimate Interests: Processing that serves our legitimate business interests, such as improving and securing our Services, provided these interests are not overridden by your rights and interests.
Legal Obligation: Processing necessary to comply with applicable laws and regulations.
Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
4. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We engage trusted third-party companies and individuals to perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing. These parties have access to your information only to the extent necessary to perform their functions and are contractually obligated to protect your information.
4.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, financing, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
4.3 Legal Requirements
We may disclose your information if we believe in good faith that such disclosure is necessary to: (a) comply with a legal obligation or valid legal process; (b) protect the rights, property, or safety of valrixa, our users, or others; (c) enforce our Terms of Service or other agreements; or (d) detect, prevent, or address fraud, security, or technical issues.
4.4 With Your Consent
We may share your information for other purposes with your explicit consent or at your direction.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
The duration of your relationship with us and continued use of the Services; whether there is a legal obligation to which we are subject that requires us to retain the data; and whether retention is advisable in light of our legal position, such as applicable statutes of limitations, litigation, or regulatory investigations.
When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.
6. Data Security
We implement and maintain reasonable technical, administrative, and organizational security measures designed to protect your information against unauthorized access, loss, destruction, alteration, or misuse. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of any credentials used to access your account.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable law.
7. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights with respect to your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information about you.
Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.
Restriction: You may request that we restrict the processing of your information in certain circumstances.
Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
Objection: You may object to processing of your personal information where we rely on legitimate interests as the legal basis for such processing.
Withdraw Consent: Where we process your information based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
You also have the right to lodge a complaint with a relevant data protection supervisory authority if you believe our processing of your personal information violates applicable law.
8. Cookies and Tracking Technologies
Our Services use cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small data files stored on your device that help us recognize you and remember your preferences.
8.1 Types of Cookies We Use
Essential Cookies: Necessary for the operation of our Services. Without these cookies, parts of the Services may not function properly.
Performance and Analytics Cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously.
Functional Cookies: Allow the Services to remember choices you make and provide enhanced, more personalized features.
Targeting and Advertising Cookies: Used to deliver relevant advertising and track the effectiveness of our marketing campaigns.
8.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that removing or blocking cookies may impact your experience using our Services. For more information about managing cookies, refer to your browser's help documentation.
9. Third-Party Links and Services
Our Services may contain links to third-party websites, services, or content that are not owned or controlled by us. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties and encourage you to review the privacy policies of any third-party services you access through our platform.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a person under 18 years of age, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a minor, please contact us immediately.
11. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including through the use of standard contractual clauses or other legally recognized transfer mechanisms where required.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, where appropriate, by providing additional notice through the Services or via email.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
valrixa
19 Stonelaw Rd, Rutherglen, Glasgow G73 3TW, United Kingdom
Email: help@valrixa.online
Phone: +447415782037
We are committed to working with you to resolve any concerns about your privacy and the handling of your personal information.